IT Support Engineer - MSP - Newcastle-under-Lyme - £26K-£29K
An IT Support Engineer with good working knowledge of Windows OS, Active Directory, O365and ideally previous MSP is required by a growing IT Managed Services Provider based in Newcastle-under-Lyme.
Here you'll be joining a close-knit technical team at a thriving and expanding MSP with real scope to progress into project-focused and escalations role.
Key Skills:
- Windows OS 11-10 OS
- Office 365/Exchange
- Active Directory/AzureAD
- Group Policy (DNS/DHCP)
- Networking - VLANs, TCP/IP, exposure to routers and switches
- Strong communication and customer service skills
- Full UK Drivers licence and access to a vehicle - essential
Desirable:
- Previous MSP experience
- Virtualisation - Hyper-V
- PowerShell
This is an office-based role, with frequent sites visits around Staffordshire. This is a varied role - Typically you can visit clients up to 2-3 times a week at most. You will continuously be working with the latest tech and getting involved in all aspects of the job which include the following:
Roles and responsibilities:
- Provide 1st/2nd line support for all customers via phone, email or face-to-face
- Following in-depth diagnosis, escalate to 3rd line when necessary
- Log all incidents and requests within the agreed service desk work management system.
- Manage, prioritise and plan own work queue and deal with calls within the set SLAs.
- Identify and drive through opportunities for improvement/change via the Service Improvement.
With this opportunity, you will achieve:
- Starting salary from £26k-£29k DOE
- 25 days annual leave + bank holidays
- Business mileage where applicable
- Contributory pension scheme
- Private healthcare scheme
- Plus much more
For further details and to apply, please send your up to date CV to Gianluca.sammartano @ circlerecruitment.com for a confidential chat.
Key words: MSP, IT Managed Service Provider, Microsoft Gold Partner, Windows Server, Active Directory, Newcastle-under-Lyme, Stoke, Stafford, Staffordshire, Networking, IT Support, 1st line, 2nd line, Azure, Cloud, Office 365, Remote
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