2nd Line IT Support Engineer - Dudley (Hybrid)
Due to continued growth, a leading IT Consultancy based in Dudley is looking for a 2nd Line IT Support Engineer to join the team.
As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation.
Key Skills required:
- Previous experience in either a support desk or field/customer facing role
- Windows Server 11-10 OS & Desktop OS experience
- O365 administration e.g. SharePoint, OneDrive
- Azure AD
- Networking - good experience with firewall technologies, VPNs etc
- Proven experience troubleshooting and diagnostic experience via logs, tickets and reports
It would be highly advantageous if the ideal candidate has experience with Hyper-V or VMware, and backup technologies such as Veeam.
The roles and responsibilities of the role include administering 1st & 2nd Line support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment and line management whilst sharing experience and skills where applicable.
Company benefits include:
- Starting salary up to £31K DOE
- 25 days annual leave + bank holiday
- Company pension scheme
- Hybrid working - 2 days WFH
- Private healthcare
Interested? Don't worry if your current CV isn't up to date - please reach out to Gianluca @ circle recruitment (dot) com
Key words: Windows Server, IT Support, , 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, West Midlands, Dudley, Stourbridge, Birmingham, hyper-v, exchange
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