1st / 2nd Line Support Engineer - MSP - £30,000 + on-call / call out fees
Middlewich
An award-winning MSP possessing over 20 years experience covering the North West, are looking for a 1st / 2nd Line Support Engineer with a good knowledge of Windows Server, Virtualisation and Networking & Security to join the experienced team.
As Support Engineer you will have gained significant 1st line helpdesk experience providing varied technical support to customers and potentially had exposure to on-site support. It would be highly beneficial if you have gained this experience from a similar MSP environment, but other experience would also be considered. For example, keen IT Technicians with the right attitude and skill set.
This is an office-based role but circa 20-25% would be spent on customer sites (generally within an hour of Cheshire) with also 1 week in every 4 spent on-call (24/7 cover) which is paid extra for being called out. This tends to be only for extreme circumstances that are critical issues and happens 1 or 2 times per month max. There is a company vehicle provided and a fuel card for business use.
You will ideally have a skillset covering:
- Windows Server and associated technologies
- Virtualisation - VMware / Hyper-V
- Understanding of security solutions (e.g. firewall policies, VPN, IPS, filtering, EPDR)
- LAN/WAN technologies, with networking concepts such as TCP/IP, DHCP, DNS
- Knowledge of Microsoft 365.
In the role you will accurately diagnose software and hardware faults and to be able to resolve a large proportion of client issues raised via remote networking and client site visits. At all times providing a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of all progress.
Interested to hear more?
Don't worry if your CV isn't yet up to date, call Scott for an informal discussion - 07747 468 408
Additionally, send your current CV to - scott.carline@circlerecruitment.com
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